1. Introduction & Acceptance

Welcome to Bina Al Ruya Trading & Contracting ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website https://trading.brtc.qa/ and purchases made through our website, Facebook Shop, Instagram Shop, WhatsApp Business Catalog, or other Meta commerce surfaces.

By accessing, browsing, or purchasing from our platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

2. Eligibility

• You must be at least 18 years old or have parental/guardian consent to place orders.
• You represent that you are purchasing products for personal, household, or authorized commercial use within Qatar or other supported regions.
• We reserve the right to refuse service to anyone for any reason, including suspected fraud or policy violations.

3. Products & Descriptions

We specialize in high-quality hygiene and care products including:

• Baby diapers, diaper pants, and accessories
• Adult diapers and incontinence care products
• Pet diapers and hygiene supplies
• Wet wipes, facial tissues, and paper products
• Household cleaning products: floor cleaner, hand wash, cloth wash, glass cleaner, utensil cleaner, and more

We strive to display accurate product images, descriptions, pricing, and availability. However, we do not warrant that descriptions are error-free. All products meet applicable international safety and quality standards.

4. Pricing & Payment

• All prices are quoted in QAR (Qatari Riyal) unless otherwise stated.
• Prices include applicable VAT as required by Qatari law.
• We accept secure payments via credit/debit cards and other approved methods through our payment processors.
• Prices and promotions are subject to change without notice. Orders are confirmed at the price listed at the time of checkout.

5. Order Acceptance & Fulfillment

• Receipt of an order confirmation email does not constitute acceptance; we reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud.
• We aim to process orders within 1–3 business days. Delivery timelines depend on location and courier service.

6. Shipping & Delivery

• We deliver within Qatar. International shipping may be available upon request.
• Shipping fees are calculated at checkout. Free shipping thresholds may apply during promotions.
• You are responsible for providing accurate delivery information. We are not liable for delays caused by incorrect addresses or carrier issues.

7. Returns, Refunds & Exchanges

Key highlights include:

• 48-hour return window for unopened items
• 24-hour reporting window for damaged/defective items
• Hygiene products cannot be returned if seals are broken

8. Limitation of Liability

To the maximum extent permitted by Qatari law, Bina Al Ruya Trading shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

9. Intellectual Property

All content on this website—including logos, product images, text, and designs—is the property of Bina Al Ruya Trading or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our intellectual property without prior written consent.

10. User Conduct & Prohibited Activities

You agree not to:

• Use our platforms for fraudulent, illegal, or unauthorized commercial activity
• Attempt to interfere with website security or functionality
• Scrape, copy, or misuse product data or content
• Post false reviews, spam, or misleading information

Violations may result in account termination and legal action.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Qatar, including the Electronic Commerce and Transactions Law No. 16 of 2010 and Consumer Protection regulations. Any disputes shall be subject to the exclusive jurisdiction of Qatari courts. We encourage good-faith resolution via our customer service before pursuing legal remedies.

12. Changes to Terms

We may update these Terms periodically. Continued use of our platforms after changes constitutes acceptance. We will notify users of material changes via email or website notice where feasible.

13. Contact Us

For questions about these Terms, orders, or support: